Rice Xpress

Oh man oh man ! Good stuff finally close to my house, this is what I call REAL authentic Mexican place , I am as Mexican eating as one can get, that's mainly what I have eaten all my life and I can tell you this is as good as it can get. Prizes are very affordable and every dish is BIG. Way to go !!!!!

I paid $21 for fried rice thinking I was going to get a decent sized portion since most other Chinese restaurants give decent portions, but this is what I got from Rice Express. With $21, I could have gotten an entire family meal with sides from other places!!! Smh. The rice wasn’t good for it to be this small and pricy.

We have eaten here for years and never had any issue asside from maybe the occassional error with the order. But great food and a good price. Last night they made an error with the order, which was no big deal. I ordered the broccoli with beef and chicken. They gave us beef and shrimp instead. When i called they said bring it back and they would correct the mistake. When i got there they said it would be 5 minutes while they made a new dish. Well 5 minutes later i had the correct dish and headed home. When i got home we started eating only to find out the dish tasted like there was shrimp in it. Sure enough there was still a chunk of shrimp in the plate. THEY DID NOT MAKE A NEW DISH. THEY PULLED OUT THE SHRIMP AND MIXED IN THE CHICKEN. Maybe not a big deal but for someone with a strong distate for seafood or even a shellfish alergy it was a very big deal. Went back this morning and let them know what happen. Clerk was apologetic but end of the day they dont care. Long story short. Food is great, price is great but if they mess it up, make them fix it correctly.

NEGATIVE 5 stars... The egg rolls from there were our favorite and one of the main reasons we order. They were bigger than anywhere else and had amazing flavor. In fact this comes from someone who hates egg rolls and thinks they taste nasty. They’re now half the size and taste absolutely disgusting! Another reason we liked this place is because they had a really good sweet tea that they give for free as a special with any order of $25 or more. I’ve even paid for it when we don’t spend the minimum to get it free because it’s been that good. After serving our food last night I opened the tea to serve some for my youngest daughter and myself and noticed right away that there was a greasy film floating on top, it was warm and 10 times darker than normal. I chalked it up to being the styrofoam cup and decided to drink from straws and figured they used a different tea type. We drank it and it tasted bitter, was barely sweet and didn’t taste like it had any lemon. So we added a bit of honey and considered it drinkable. All day today I’ve been feeling queasy and served dinner We made here and my daughter asked for some tea again. After having sat in the fridge all day I decided to give the cup a whirl to stir up the contents before pouring some into her cup. Well out pour these black chunks of something and so I was like wth? Thinking they must’ve had a busted tea bag I decided to dump it back and then used a strainer to pour it instead. I wanted to find out what exactly was in there and poured the rest of the tea through a filter into my glass. I look into the bottom and there’s food. Gross!! I called the restaurant explaining the situation and how upset, grossed out and sick I was feeling. I asked for a full refund of $50 to see if I needed to go in or if they could do it over the phone. They said they could only give me a small credit for next time. I said no I don’t want a credit because I’ll never be ordering from them ever again. She placed me on hold and came back and said I was going to have to give them proof if I wanted a refund because it was unheard of. We drove down there with the filter, glass, tea filled cup and all (10 min drive one way). I demonstrated the exact thing I did at home with the swirl and pouring it into a clear glass through a strainer and all of them behind the counter looked confused and discussed what it could be. Well then the elder lady (I’m assuming the owner) laughed in my face and said oh no I’m sorry that’s my mistake I made that for me and it’s a dessert tea. I said ummm it tasted gross and nothing like dessert. You’re not going to fool me. She brought out some packaged Chinese foods that looked like lentil beans and beef jerky that they could used for their steak dishes. I said no that’s not tea (thinking that tea normally comes in leaf and herb form not beans). I asked for a refund and said it was unacceptable for them to laugh at me and try to pass that off as “dessert tea” especially since we felt sick from it. She said no it’s good for you and doesn’t make you sick. So why did I demand a refund? My youngest daughter drank some not once but twice!! I felt sick and thought surely doctors bills would be a ton more expensive than $50. The second reason was because they’d ruined our family dinner after getting sick to our stomachs! It wasn’t just any dinner...this was $30+/lb Wagyu prime ribeye steaks (4 of them cut about 1.5” thick) that we’d just picked up from the butcher shop earlier. So cheers to $200+ dinner wasted over some disgusting Chinese food tea. Never ever again will we get food from here!

Wok n Roll is closed on Tuesdays, but I couldn’t ignore that lo mein craving anymore. I thought Rice Xpress could step in and fill the void left in my life, while the genius’ behind Wok n Roll rest their celestial pots,pans and souls. Price was acceptable,delivery prompt,accurate it was not. Our lo mein fell victim to a happenstance of mis-delivery, fried rice and an ice tea, no ice, stood in its place. It was the saddest, loneliest tea on our street. Like a suicide note stuffed inside a styrofoam cup. The error was immediately reported to management. They said they were sorry (but I don’t believe them) and offered to correct it by delivering the dish we originally ordered. We agreed. They called back and explained they would like their rice back and can exchange for the lo mein we ordered. I imagine a similar conversation happened with the unfortunate soul that ordered a tea with no ice. We declined the food exchange program and elected to purchase the lo mein, eat rice, and pour out tea.